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Keeping Your ATM Card Reader Clean is Good for Your ATM Business

September 23, 2016

Whether it's your car, furnace or computer, everything you rely on requires maintenance — and your ATM is no exception. Keeping your card reader clean is a critical part of operating your ATM, and thankfully it's easy to do.

A dirty card reader can result in failed transactions and lost revenue. To prevent this, we recommend you clean your card reader each time you load cash or no less than once a month on a scheduled basis.

You'll know you'e waited too long to do this simple maintenance if your ATM repeatedly displays these messages: "Decline — Unable to process" or "Decline — Bank unavailable". Don't wait for that — proactively maintaining your machines will make for happier customers. If you're not cleaning your machine at cash load time, the best way to remember to do this critical task is to schedule it and put it on your calendar.

Simple procedures
Card reader cleaning only takes a few minutes. Click the image below to get step-by-step instructions on card reader cleaning.

If you have any issues, or need to replace your card reader cleaner, just call our toll-free number at 1-888-414-3733.

Clean, efficient machines make powerful statements about your business and your attention to customer service. Customers know they can rely on you, which is good for business. Making card reader cleaning a part of your maintenance routine will help keep them coming.

Do you have questions about operating or maintaining your ATM? We're here to help. Contact your DC Payments representative by email or by phone at 1-888-414-3733.

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