SilverBirch Hotels Case Study ▸ DC Payments™

SilverBirch Hotels Case Study

Business Challenge

Many hotel guests don’t have access to personal banking services as they would in their home environment and often need access to cash. As a company that prides itself on customer satisfaction, SilverBirch needed to provide a solution for guests to obtain funds on site whenever they required them.

The Solution

DC Payments deployed ATMs at SilverBirch hotels across Canada, from coast-to-coast, providing guests with quick, easy and convenient access to their money. The ATM deployment is fully managed with DC Payments handling all aspects of the ATM from cash loading and maintenance to all software and compliance upgrades.


By implementing a fully managed program, SilverBirch is able to focus on customer service, while leaving ATM expertise to DC Payments. SilverBirch is able to offer its clients a convenient, reliable and secure way to retrieve funds without leaving the establishment.

About DC Payments

DirectCash Payments Inc. (DC Payments) operates in Canada the United Kingdom, Australia, New Zealand and Mexico and is the leading provider of ATMs, debit terminals, prepaid phone cards and prepaid cash cards in Canada. DC Payments also provides payments processing and ATM managed services to financial institutions and major retailers coast-to-coast. With over 8,000 ATMs in Canada and more than 20,000 worldwide, DirectCash Payments has grown to become the second largest ATM operator in the world.